SmartHomeThings (Pty) Ltd trading as MzansiMall.co.za (“we”, “us”, “our”) is committed to safeguarding the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our multi-vendor online marketplace.
By accessing MzansiMall.co.za, you agree to the practices described in this Privacy Policy.
We collect personal information necessary to provide our services, process orders, facilitate payments, support our vendors, and improve your shopping experience. This may include your name, contact details, delivery address, device information, browsing behaviour, and interactions with our platform.
We use this information to:
Create and manage user accounts
Facilitate transactions between buyers and vendors
Process secure payments
Deliver products through third-party couriers
Provide customer support
Monitor for fraud and ensure platform safety
Improve website functionality and user experience
Send relevant promotions or service notifications
Where required, we may share your data with verified service providers such as payment gateways, delivery partners, customer support tools, and analytics platforms. Your personal information will always be handled responsibly and securely.
MzansiMall.co.za operates as a community marketplace where buyers and sellers interact. To support safe and transparent trading:
Buyer delivery details may be shared with the vendor fulfilling the order
Vendors may be required to submit business verification documents
We moderate user activity to prevent fraud, abuse, or prohibited content
We encourage all users to treat each other with respect and comply with our Terms & Conditions, ensuring a trusted and reliable community environment.
While we take reasonable and industry-standard measures to protect your personal information—including encryption, secure servers, and access controls—we cannot guarantee absolute security of any data transmitted over the internet.
We are not liable for:
Losses arising from unauthorised access to your account due to weak passwords
Third-party service failures outside our control
Information you voluntarily share with vendors or other users
Links to external websites not controlled by us
You are responsible for maintaining the confidentiality of your login details and promptly notifying us of any suspicious activity.
By using MzansiMall.co.za, you agree to indemnify and hold harmless SmartHomeThings (Pty) Ltd from any claims, damages, liabilities, or losses resulting from:
Misuse of the platform
Violation of our Terms & Conditions
Fraudulent activity
Breach of this Privacy Policy
Unauthorised access caused by negligence or failure to secure your account
We reserve the right to update this Privacy Policy as our services evolve.