Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
Please note that certain product categories cannot be returned. This includes perishable goods (food, flowers, newspapers, magazines), as well as intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Gift cards
Downloadable digital products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Only partial refunds may be granted for:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
Any item not in its original condition, damaged, or missing parts not caused by our error
Any item returned more than 30 days after delivery
Once we receive and inspect your returned item, we will notify you via email. You will be informed whether your refund is approved or rejected.
If approved, your refund will be processed and credited automatically to your original method of payment within a certain number of days, depending on your bank or payment provider.
If you haven’t received your refund:
First check your bank account again.
Contact your credit card provider — processing delays are common.
Contact your bank — refunds may take a few days to clear.
If you have taken these steps and still have not received your refund, please contact us at support@mzansimall.co.za.
Only regular-priced items may be refunded.
Sale or discounted items are not refundable.
We replace items only if they are defective or damaged.
To request an exchange for the same item, contact us at:
support@mzansimall.co.za
You may send the item to our returns department at:
MzansiMall Returns, Cape Town, South Africa
(Replace with your exact physical address)
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once the item is received.
If the gift was shipped to the giver, the refund will be issued to the gift giver.
To return your product, send it to:
MzansiMall Returns, Cape Town, South Africa
(Replace with your physical address)
You are responsible for paying your own shipping costs for returning items. Shipping fees are non-refundable.
If you receive a refund, the cost of return shipping may be deducted.
Depending on your location, delivery times for exchanged items may vary.
For high-value items, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee that we will receive your returned item.
For questions related to refunds or returns, please contact us at:
📧 support@mzansimall.co.za