Shipping & Delivery

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At MzansiMall.co.za, we operate as a multi-vendor online marketplace. This means that products listed on our platform are sold, fulfilled, and shipped directly by individual vendors. Our goal is to ensure a smooth, transparent, and reliable shopping experience for all customers.

1. Vendor-Managed Shipping

• All products purchased on MzansiMall.co.za are packed, shipped, and delivered by the respective vendor.

• Shipping methods, costs, and handling times may vary from one vendor to another depending on:

  • Product size and weight

  • Vendor location

  • Chosen courier service

  • Destination address

Each vendor is responsible for ensuring that all orders are shipped promptly and professionally.

2. Order Processing Time

• Vendors typically process orders within 1–3 business days, unless stated otherwise on the product page.

• Some items may require additional preparation time. If so, this will be clearly indicated by the vendor.

3. Shipping Methods & Delivery Time

• Vendors use reputable courier services within South Africa, such as:

  • The Courier Guy

  • Fastway

  • Pudo

  • PostNet

  • Aramex

• Delivery times depend on the vendor’s dispatch location and the customer’s delivery address, but the average timeframe is:

  • Local deliveries: 1–3 business days

  • National deliveries: 2–7 business days

Please note: Delivery times are estimates and may vary due to weather, public holidays, or courier delays.

4. Order Tracking

• Once your order is shipped, the vendor will upload a tracking number and courier details to your order dashboard.

• Customers can track their shipment in real time through:

  • Their MzansiMall.co.za order page

  • The courier’s tracking website

If no tracking information appears after 48 hours of dispatch, please contact the vendor directly via the order messaging system.

5. Shipping Fees

• Shipping fees are set by each vendor and displayed at checkout before payment is completed.

• Some vendors may offer:

  • Free shipping

  • Flat-rate shipping

  • Area-based shipping fees

Customers will see the exact shipping cost before placing an order.

6. Multiple Items from Different Vendors

If you purchase products from multiple vendors:

• You may receive separate shipments.

• Each vendor will provide their own tracking number and delivery timeline.

This is normal for a multi-vendor marketplace.

7. Delivery Issues

If you experience any of the following:

• Delayed delivery

• Wrong item received

• Damaged goods

• Missing parcels

Please contact the vendor directly through your order page. If the issue remains unresolved, you may escalate it to the MzansiMall support team for assistance.

8. Incorrect Delivery Information

MzansiMall.co.za and our vendors are not responsible for failed deliveries caused by:

• Incorrect or incomplete addresses

• Unavailable recipients

• Failure to collect parcels

If a parcel is returned due to incorrect information, additional shipping fees may apply.

9. International Shipping

At this time, MzansiMall.co.za does not offer international shipping unless specifically stated by the vendor.

For questions regarding shipping or delivery, please contact:

📧 support@mzansimall.co.za
or log into your account and message the vendor directly through your order page.